How to Empathy Map
2:52
YouTubeNNgroup
How to Empathy Map
A 5-step process for creating empathy maps that describe user characteristics at the start of a UX design process. Full article: https://www.nngroup.com/articles/empathy-mapping/ Enroll in live training: https://www.nngroup.com/courses/generating-big-ideas/ #UX #designthinking #empathymaps #mappingmethods
182.6K viewsFeb 8, 2019
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